Tag bookings

Tag bookings

The Shocking Truth About ‘Having to Work on Black Friday’

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Every year from family and friends on I had to hear “I can’t believe you have to work tomorrow. I’m off the entire weekend!” they’d croon. I hated it. I knew that they would be in various stages of enjoyment of the day after the holiday; shopping, relaxing and eating more of those great tasting leftovers. I sighed. And went into the place where I worked, the spa. Read More

Employee engagement – how does your spa team rate?

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As we come into the holiday season most spas will begin to experience an upturn in their customer bookings and overall sales.  But is your staff  delivering the kind of positive experience that will have your new customers craving more? Read More