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Introverts: The Secret of Increasing Retail Sales at ISPA2017

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Despite the disproportionate number of introverts in the spa industry, most retail sales training is still presented from a traditional perspective geared toward outgoing personalities. Join me at ISPA2017 in Las Vegas on Wednesday, October 18, 2017  8 – 9 AM.  I’ll reveal the untapped inherent sales skill that introverts bring to the table and provide specific ways to adapt to introverts so that learning is no longer upstream but flows easily and with less resistance.

Takeaways

  1. Learn how to create more intimate settings to lessen intimidation
  2. Understand how to use personal experiences to create authentic retail presentation
  3. Uncover the personal communication style of each therapist
  4. Discover how to use a buddy system to boost retail selling exponentially
  5. Learn how daily debriefing can drive sales
Linda Harding-Bond
Linda Harding-Bond is shifting the paradigm on spa retail training with "Increasing Your Retail Selling” This system focuses on customer engagement and discerning the guest's needs through skilled listening. It is uniquely designed to develop the inherent skills of introverts-the predominant personality type in the spa and wellness industry. Retail sales results are immediate and long lasting. The program is also available as an online training system with remote coaching for managers. Linda has provided training for Empire Beauty Schools, MSpa International, Six Senses Resorts, Oberoi Group and Goldeneye Resort & Spa. She is author of The New Esthy Handbook. Contact her by e-mail for a complimentary consultation- Linda@Moontideconsulting.com .
Linda Harding-Bond
Linda Harding-Bond
Linda Harding-Bond

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