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How the best spa experience should make us feel

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This Samsung video perfectly illustrates the feelings that we should strive to evoke in our spa guests everyday.

It took one month of preparation, sign language training for dozens of people, countless hidden cameras and one awesome vision to help this guy feel connected to people around him.

In order to promote their new service in Turkey, Samsung created a Truman Show-esque world for hearing impaired Muharrem, at least for couple of minutes.

This day, when he walked out, everybody seems to finally understand him. Something we all take for granted but it means a world to people with hearing problems. You can’t help but feel emotionally touched by this… just imagine what it was like for him.

As spa professionals remember, we have the power to change someone’s day.

Linda Harding-Bond
Linda Harding-Bond is shifting the paradigm on spa retail training with "Increasing Your Retail Selling” This system focuses on customer engagement and discerning the guest's needs through skilled listening. It is uniquely designed to develop the inherent skills of introverts-the predominant personality type in the spa and wellness industry. Retail sales results are immediate and long lasting. The program is also available as an online training system with remote coaching for managers. Linda has provided training for Empire Beauty Schools, MSpa International, Six Senses Resorts, Oberoi Group and Goldeneye Resort & Spa. She is author of The New Esthy Handbook. Contact her by e-mail for a complimentary consultation- Linda@Moontideconsulting.com .
Linda Harding-Bond
Linda Harding-Bond

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