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Examine the beliefs that no longer serve you

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In 2017 Nancy Griffin, president of Contento Marketing issued a brilliant report on retail. It was stated that “seventy-five percent of spa managers felt their low retail revenues were caused by staff resistance”. 

I wonder if the managers ever thought to offer training that was structured for how introverts learn. Were they even aware that 95% of therapists are introverts? 

This excerpt from an article by Mary Jo Asmus provides another perspective.  

Because of who you are and how you’ve lived in the world, you carry beliefs with you that may or may not serve you in your leadership (and your life). It’s good to be aware of those and realize when they need to be held tightly or set free.

Your beliefs shape the kind of person and leader you are and the behaviors you exhibit. And how you show up (i.e., your behavior) either furthers your ability to develop relationships that make it possible to influence others or it makes it more difficult. When you can’t easily influence others, your work as a leader can be difficult.

The beliefs that you cling to that no longer serve can be the engine of a never-ending cycle of blaming others for your own inability to influence others and your organization forward. If you feel that others are the cause of your woes, ponder the following questions:

What are my beliefs about the people I lead? Honestly examine the beliefs you have about the people you lead, being careful that you don’t fall into the trap of deceiving yourself. Deception will only keep you where you are. Do you believe your followers are whole, smart, and full of possibility, or incapable or unable to do the work of your organization? Your answer will inform the next question.

How are my beliefs shaping my ability to lead? If you’re struggling in your ability to lead while blaming problems on others, then you aren’t really leading. If you believe your employees are incapable or otherwise unable to do the work that needs to be done, you might continue to see them as the source of all your troubles. You must be willing to look at yourself.

What new beliefs do I need to be open to? In other words, how might you turn your beliefs around? If you consider the opposite of the belief that “My employees aren’t capable, therefore they are negatively impacting my ability to further the mission of our organization”, the opposite belief might be “My employees have potential, and when I can coach them to tap into that, it will positively impact my leadership in furthering the mission of our organization”. The difference here is that you are stepping into leadership by taking responsibility for action.

Want to read more from Mary Jo? click here>>>http://www.aspire-cs.com/examine-the-beliefs-that-no-longer-serve-you/

Linda Harding-Bond
Linda Harding-Bond is shifting the paradigm on spa retail training with "Increasing Your Retail Selling” This system focuses on customer engagement and discerning the guest's needs through skilled listening. It is uniquely designed to develop the inherent skills of introverts-the predominant personality type in the spa and wellness industry. Retail sales results are immediate and long lasting. The program is also available as an online training system with remote coaching for managers. Linda has provided training for many world class organizations including The Oberoi Group, Shangri-La Hotels, The Resort at Pedregal, GoldenEye Resort and Spa and Six Senses Resorts. She is author of The New Esthy Handbook: an Essential guide for Novice or Nervous Estheticians. Connect with her at Linda@Moontideconsulting.com .
Linda Harding-Bond
Linda Harding-Bond

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