Employee engagement – how does your spa team rate?
As we come into the holiday season most spas will begin to experience an upturn in their customer bookings and overall sales. But is your staff delivering the kind of positive experience that will have your new customers craving more? According to Irina Nagy, in any company the employees are basically the front line, the face of a company and the advocates of a brand. Their level of engagement is decisive for the success of a business. Engaged staff deliver better, remain committed to their employer and stay focused on achieving all the business goals whilst giving their best and being positive brand ambassadors. When they’re not engaged, the quality of their work, productivity, sales and other aspects of their work all suffer.
Did you know?
Business is all about performance, and high performing people are a must for any successful business. Therefore, companies should always be open and willing to embrace a culture of increased innovation, reinvent the work environment and try to engage employees around a mission and goal.
What have you done this month to ensure that your team is fully engaged for the upcoming season?
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