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Employee engagement – how does your spa team rate?

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As we come into the holiday season most spas will begin to experience an upturn in their customer bookings and overall sales.  But is your staff  delivering the kind of positive experience that will have your new customers craving more? According to Irina Nagy, in any company the employees are basically the front line, the face of a company and the advocates of a brand. Their level of engagement is decisive for the success of a business.  Engaged staff deliver better, remain committed to their employer and stay focused on achieving all the business goals whilst giving their best and being positive brand ambassadors. When they’re not engaged, the quality of their work, productivity, sales and other aspects of their work all suffer.

Did you know?

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Engaging employees?

Business is all about performance, and high performing people are a must for any successful business. Therefore, companies should always be open and willing to embrace a culture of increased innovation, reinvent the work environment and try to engage employees around a mission and goal.

What have you done this month to ensure that your team is fully engaged for the upcoming season?

To read the full article, click here

 

Linda Harding-Bond
Linda Harding-Bond is shifting the paradigm on spa retail training with "Increasing Your Retail Selling an On-line Training Class for Spa Managers. This system focuses on customer engagement and discerning the guest's needs through skilled listening. It is uniquely designed to stimulate product sales using the inherent skills of introverts-the predominant personality type in the spa and wellness industry. Results are immediate and long lasting. The program is GUARANTEED or your investment is cheerfully returned! Linda has provided training for Empire Beauty Schools, MSpa International, Six Senses Resorts, Oberoi Group and Goldeneye Resort & Spa. She is author of The New Esthy Handbook. Contact her by e-mail for a complimentary consultation- Linda@Moontideconsulting.com .
Linda Harding-Bond
Linda Harding-Bond
Linda Harding-Bond

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