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Does Every Customer Deserves a Great Experience?

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Do you believe that every customer deserves a great experience? Your quiet, somewhat shy therapists are well skilled in treatments. They can perform a perfect massage or facial. They diligently attend product training and know the ingredients contained in your retail offerings.

But in today’s environment is that enough? Customers want engagement and interaction. They want customization and personalization. Those are skill sets that most therapists have never been taught. They are critical to the ability to up-sell treatments and recommend retail products. Perhaps this is why your retail sales are low.

It’s not your fault.

But isn’t it time to do something about it?

Customer engagement and retail sales brings customers back

We can help.

Targeted training will make your therapists better.

However cost, convenience and measurable results could be obstacles.

Moontide Consulting decided to eliminate the roadblocks by  creating “Increasing Your Retail Selling, an Online Training Class for Spa Managers

Here’s why you’ll like it-

    1. Effective

Increasing Your Retail Selling  is the only spa retail training program designed for introverts. Most spa therapists are introverts. We know that they learn differently and traditional training is often very stressful for them. Our program creates a respectful, thoughtful  environment for learning. This enhances retention and training effectiveness. Perhaps you are an introvert too and speaking to your group is not your strong point. We’ve thought about that. So from the moment you begin, we provide you with live support, module by module to ensure your success.

  2Convenience

We don’t believe that you should have to juggle your schedule to accommodate training. It should be convenient for youOur material is available 24-7 and can be delivered anywhere. We also give you different ways to learn using video modules, syllabus, a manager’s guide with great role play and team building exercises.

  3. Cost

The total cost of our program is about one-sixth of what you’d normally pay a consultant to deliver training in-house. That’s because of our delivery system; a perfect blend of what’s favored by the spa industry. And you’ll have easy access to our world class instructor for support. What could be better?

   4Resultsincreasing-retail-selling_mac

Want ROI? With our program it is not unusual for sales to double or even triple within the first week. And it only gets better. Your treatment up-sells and customer retention will increase too.

How certain are we that you’ll love it?  We offer a money back guarantee, no questions asked. (Who else does that?)

Get started today! Contact us at Moontide Consulting .

By the way if you’re a small  spa or start up we have a special deal just for you.

 

Linda Harding-Bond
Linda Harding-Bond is shifting the paradigm on spa retail training with "Increasing Your Retail Selling” This system focuses on customer engagement and discerning the guest's needs through skilled listening. It is uniquely designed to develop the inherent skills of introverts-the predominant personality type in the spa and wellness industry. Retail sales results are immediate and long lasting. The program is also available as an online training system with remote coaching for managers. Linda has provided training for many world class organizations including The Oberoi Group, Shangri-La Hotels, The Resort at Pedregal, GoldenEye Resort and Spa and Six Senses Resorts. She is author of "The Engaged Therapist" and "The New Esthy Handbook: an Essential Guide for Novice or Nervous Estheticians". Connect with her at Linda@Moontideconsulting.com .
Linda Harding-Bond
Linda Harding-Bond
Linda Harding-Bond

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