September 12, 2018
For many spa managers who are expats, working in Asia can be challenging. Sometimes it’s downright hard.
August 29, 2018
Two weeks ago I conducted retail training for a Five-Star hotel spa. I just received the results of last week’s product sales and they’re quite good. Read More
August 22, 2018
August 15, 2018
There are currently 32,930 vacant positions for therapists in the US spa industry and 1,030 for managers. Inspired by these findings from its annual Spa Industry Study, the International Spa Association (ISPA) Foundation commissioned PricewaterhouseCoopers (PwC) to conduct a global study to get underneath the reasons for the high number of vacancies. Read More
August 8, 2018
Last week I received a request for therapist training from the spa director of a world renown Five-star hotel spa.
As always, I asked for her therapist retail sales report from the past month. Here are the results: Read More
August 1, 2018
July 25, 2018
In the day to day process of managing a busy spa, it’s easy to lose sight of delivering perfect customer service. Here are three tips to help keep you on track. Read More
July 18, 2018
Managing a team of spa professionals is not easy. Sometimes in the manager’s attempt to treat everyone fairly, despite their performance, individual respect is lost. Read More
July 10, 2018
As a retail trainer, I’ve noticed that therapists are allowed to be clueless when it comes to their earning power.
I’ll explain: Read More