Moontide Consulting helps the spa industry provide a higher level of guest services by re-imagining the approach to retail sales training for therapists and managers.
Recognizing that most spa therapists are introverts, principal Linda Harding-Bond delivers customized programs which are uniquely designed to maximize the comprehension and retention of this personality type.
Linda excels in teaching spa therapists how to use their natural talents as listeners and nurturers to heighten their engagement with guests. They learn to provide a superb client experience, punctuated by impeccable retail and service recommendations.
She introduced “Increasing Your Retail Selling: An Online Training Class for Spa Managers“. This provides a cost effective option for in-house training.
She will present at the ISPA 2017 Conference on “Introverts: The Secret of Increasing Retail Sales”. Harding-Bond was also a featured speaker at the 2016 World Spa and Wellness Conference in Bangkok,Thailand.
Over the past several years, Linda has provided her expertise to internationally recognized brands such as MSpa, Six Senses Hotels Resorts and Spas, Oberoi Hotel Group, Goldeneye Hotel & Resort and Shangri-la Hotel and Spa. Her consulting assignments have taken her throughout the United States, Asia, India and the Caribbean.
She authored The New Esthy Handbook, is a frequent Huffington Post contributor and a featured writer for global spa industry magazines, including Professional Spa & Wellness, Skin Inc., Les Nouvelles Esthetique and Spa Mantra.