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1st 10 Days of Spa Tips-Quick Review

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Here is a recap from the 30 Days of Spa Tips Series on the Moontide YouTube Channel (hey, please subscribe while you’re there!). So far we’ve discussed … How to increase sales, customer engagement and therapist confidence in 30 easy to follow steps.

1. Retail Mantra- Tell Touch Smell Sell-   Four little words to remember when recommending products.

 2. Managers Set Your Expectations with Your Therapists-    Begin each day letting your team know the previous day’s results and which products are the hot item of the day.

3. Following Your Retail Road Map-      Begin your day by determining which services you’ll be performing, select your retail products based on those services and envision yourself selling.

4. Therapists-How to Deal with Your Fears and Intimidation-    Control nervousness by remembering that your customer is semi-nude. They are probably more nervous than you are.

 5.Therapist Communications with Guests and Intake Forms-   If you don’t understand what the intake form says get clarity before you begin the service.

 6. Can you Retail for the Stars?-    What’s your global skin I.Q? Which products work best for multi-ethnic or different skin types?

 7. Recommending vs. Selling-    Hospitality means providing  your client with suggestions for an appropriate product to take home  with them.

 8. Positive Thinking for Retail Stars-    Don’t talk yourself out of success. Envision yourself making lots of retail sales. 

 9. Is Your Spa Prepared to Sell-    For managers, receptionists and therapists’ proper preparation at the start of each day will help to bring success.

 10. So You Know Your Personal Brand-   Match your personal preferences to the products at your spa. They will be easier to sell.

 

Watch 30 Days of Spa Tips on YouTube on the Moontide Consulting Channel

 

 

 

Linda Harding-Bond
Linda Harding-Bond is shifting the paradigm on spa retail training with "Increasing Your Retail Selling” This system focuses on customer engagement and discerning the guest's needs through skilled listening. It is uniquely designed to develop the inherent skills of introverts-the predominant personality type in the spa and wellness industry. Retail sales results are immediate and long lasting. The program is also available as an online training system with remote coaching for managers. Linda has provided training for Empire Beauty Schools, MSpa International, Six Senses Resorts, Oberoi Group and Goldeneye Resort & Spa. She is author of The New Esthy Handbook. Contact her by e-mail for a complimentary consultation- Linda@Moontideconsulting.com .
Linda Harding-Bond
Linda Harding-Bond

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